Privacy Policy — ELLEVEN

Selling clothes means holding a little of your information. This page lists exactly what, explains why, and tells you how to make us let go of it.

The Data We Hold

Some of it you type yourself: your name, email, delivery address and what you ordered. The rest arrives quietly while you browse — browser type, pages visited, the route that brought you here — via cookies and analytics.

Why We Hold It

To charge, pack and deliver your order.
To answer questions and untangle problems.
To learn which pages help and which confuse.
To send offers — only where you have opted in.

Who Else Touches It

Nobody buys your data from us and nobody trades for it. It passes to our payment processor and delivery partners, because money and parcels cannot move otherwise, and to authorities where the law requires. That is the whole list.

Your Side of the Deal

You can ask what we hold about you, have errors corrected, or have the record deleted. One email to [email protected] does it.

How We Guard It

Sensible technical and organizational measures protect what we store. We will not claim perfection — nothing that crosses the internet can honestly be called invulnerable.

Questions

About anything on this page: [email protected].